Information about the ordering process, shipment restrictions, and how to contact us if something is wrong with an order.
Shipping eligibility
Products are intended for legitimate laboratory research only. Shipping availability depends on the specific material, your destination, carrier rules, and applicable law. We may decline or cancel orders that cannot lawfully or safely be fulfilled.
Rates and delivery options
When checkout is enabled, available delivery methods, charges, and applicable taxes are displayed before an order is submitted. Delivery dates are estimates unless a specific guarantee is expressly provided at checkout. Tracking information, when offered, is sent through the order confirmation or shipping workflow.
Address accuracy and undeliverable parcels
Please confirm that your shipping address is accurate and that the recipient is eligible to receive the product. Contact us promptly if an address needs correction. Once a parcel is processed for shipment, changes may not be possible.
Damaged, incorrect, or missing items
Contact our team promptly with your order number and a description of the issue. Where practical, keep external packaging and provide photos to help us investigate. Do not use damaged or compromised laboratory materials. We will assess available remedies consistent with applicable law and the order circumstances.
Returns and cancellations
Return eligibility depends on the product, its condition, applicable safety and shipping requirements, and local law. Do not mail research chemicals back without authorization and return instructions. Contact support before attempting a return. Your non-waivable statutory rights remain in effect.
Research-use restriction
Shipping, possession, and delivery do not constitute approval for personal use or human or animal administration. Review the Research Use Policy and Terms and Conditions.
For order assistance: Contact Clearwater Aminos.